6 days ago Be among the first 25 applicants Masis Staffing Solutions provided pay range This range is provided by Masis Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $24.00/hr Masis Staffing Solutions is assisting our client in searching for a Customer Service Representative in Dracut MA . The position is temp-to-perm . Join a leading manufacturer whose materials are specified by top designers worldwide in markets such as retail, hospitality, contract furniture, and transportation. Starting Salary: $20 to $24 per hour Schedule: Monday through Friday, 8:30am to 5:00pm Duties and Responsibilities: Respond to customer inquiries via phone and email, demonstrating strong product knowledge. Generate and maintain sales reports and track projects/quotes in assigned markets. Communicate effectively with outside sales reps as directed by the Executive VP of Sales. Consult with internal departments to provide accurate technical product information. Maintain an up-to-date understanding of current and upcoming products. Monitor competitive products and market trends. Understand product applications and required finishes by market segment. Research and qualify new leads. Vet potential customers, set up new accounts, and process initial orders. Support the order process by coordinating with the Customer Service and Sample Departments. Identify sales opportunities for the Executive VP of Sales to pursue. Coordinate special sample requests and product development needs. Submit Product Development Requests (PDRs) based on customer needs. Perform administrative and other duties as assigned. Experience and Educational Requirements: 1-3 years of experience in customer service or sales support Proficiency in MS Office (PowerPoint, Outlook, Word, Excel) Ability to multitask and manage priorities in a fast-paced environment Capable of working independently and collaboratively as a team Seniority level Associate Employment type Contract Job function Customer Service and Sales Industries Retail, Wholesale, and Manufacturing Referrals increase your chances of interviewing at Masis Staffing Solutions by 2x Get notified about new Customer Service Representative jobs in Dracut, MA . #J-18808-Ljbffr