Customer Service Representative

Davis Machine- Commercial Assistant / Customer Service Representative

Location: Euless, Texas
Employment Type: Full-Time, Non-Exempt
Workplace: On-site
Pay Range: $24.00–$30.00 per hour

About the Role

Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration.

The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner.

Responsibilities

1 year experience performing contract review per AS9100

Advanced excel skills – be ready to demonstrate

Advanced experience working in and out of multiple customer portals and systems.

  Enter and maintain customer sales orders and related information in JobBOSS.

• Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed.
• Maintain accurate sales order records and process order changes.
• Respond to customer order status and delivery inquiries by coordinating with internal departments.
• Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs).
• Gather information needed to support timely and accurate customer quotations.
• Maintain quote records and assist with follow-up on open quotations.
• Serve as a professional day-to-day contact for customer questions, requests, and order-related communications.
• Provide timely and courteous follow-up to customers.
• Escalate customer concerns or issues to the appropriate commercial or management representative when necessary.
• Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation.
• Coordinate with internal departments to support customer requirements and commitments.
• Provide general administrative support to the commercial and sales teams.
• Perform other commercial, customer service, and sales support duties as assigned.

Requirements

• Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred.

• Experience working in a manufacturing environment preferred.

• Experience with JobBOSS or a similar ERP/manufacturing system is a plus.

• Strong verbal and written communication skills.

• Strong attention to detail and organizational skills.

• Ability to manage multiple priorities and follow through on commitments.

• Comfortable communicating directly with customers and working cross-functionally with internal teams.

• Proficiency with standard Microsoft Office applications.

Compensation

The pay range for this position is $24.00–$30.00 per hour, depending on experience, qualifications, and demonstrated skills.

Benefits

Davis Machine offers a comprehensive benefits package to eligible full-time employees, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Paid holidays
• Company-paid life insurance
• Short-term and long-term disability coverage

If you are organized, customer-focused, and interested in supporting a growing manufacturing organization, we encourage you to apply.