Customer Service Representative - Fire Service Technician - Sprinkler Systems

Customer Service Representative - Fire Service Technician - Sprinkler SystemsLocation: Durham, NC, US, 27703Requisition Number: 195230Job DescriptionCintas is seeking a Customer Service Representative - Fire Service Technician - Sprinkler Systems to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.Responsibilities include:Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.Preparation of customer facing deficiency repair proposals for approval.Assist in technical training for internal partners and miscellaneous projects.Skills/QualificationsRequired:Minimum 5 years' Fire Systems experienceAbility to communicate effectively with AHJ's as neededExcellent phone demeanor and experience with customer serviceHigh School Diploma/GEDConflict resolution & negotiation capabilities PreferredPreferred:Experience with reading, understanding and creating quotesNIET and other Fire CertificationsAccurate typing and 10 key pad skillsProficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internetBenefitsCintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.Additionally, our employee-partners enjoy:Competitive Pay401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)Disability, Life and AD&D Insurance, 100% Company PaidPaid Time Off and HolidaysSkills Development, Training and Career Advancement OpportunitiesCompany InformationCintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.Job Category: Service Organization: Fire Employee Status: Regular Schedule: Full Time Shift: 1st ShiftNearest Major Market: Durham Nearest Secondary Market: Raleigh Job Segment: Customer Service Representative, Field Service, Technician, Customer Service, Manufacturing, Technology