• High School Diploma/GED required.
• Demonstrated 1-3 years' experience in Customer Service
• Demonstrated 1-3 years' experience in the Auto industry

You Must Have:

• A keen understanding of how automotive systems, namely cooling, work together and a versed knowledge of car part functionality. You need to be able to ask the right troubleshooting questions in order to offer a path forward.
• Mad multitasking skills. Most of the day you'll have a phone call coming in, a live chat support session, and three to four web pages open all at once. You are comfortable switching gears.
• A strong sense of empathy. You are attuned to hear the question behind a question. Customers must know that we are on their side and we are here to fix the problem.
• Excellent problem solving skills. You might not know all the answers but you know how to find and communicate the solution.
• An ability to diffuse a frustrated customer's emotion. It is about patience and immediate relationship building.
• Great typing skills. Everyone live chats now-a-days. The faster you can respond to a customer, the happier they'll be.
• Strong Microsoft Office and Internet skills and the ability to learn new software systems quickly. These are our key tools to getting our work done.
• Professional English writing and verbal communication skills. You'll be chatting with customers all day long. You are the voice of Mishimoto.
• Ability to give and receive constructive feedback to ensure the best customer experience possible.
• Teaming skills and positivity. We are Team Mishi, we collaborate, and we lift each other up.