Our client is looking for a Customer Service Representative to add to their team. Responsible for managing customer relationships and handling requests including order entry, order status updates, sample coordination, shipment tracking, and follow-up on open items.

Key Responsibilities:

• Maintain strong relationships with assigned customer accounts
• Process and acknowledge customer orders within 24–48 hours
• Respond to inquiries via phone, email, and other channels accurately and promptly
• Provide proactive updates on order status and shipment tracking
• Coordinate sample requests and support sales team needs
• Communicate issues or concerns related to orders, accounts, or projects
• Participate in internal meetings and support cross-functional teams (production, engineering, etc.)
• Track project timelines and keep stakeholders informed
• Prioritize tasks effectively while maintaining open communication with internal teams
• Follow all safety policies and complete required training

Qualifications:

• High school diploma or GED required
• 2+ years of customer service experience (manufacturing preferred)
• Familiarity with ERP/MRP systems is a plus
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Strong communication, organization, and problem-solving skills
• Ability to multitask and manage time effectively
• Detail-oriented and team-focused

Work Environment:

• Office and manufacturing setting
• May involve extended computer use and occasional exposure to noise, dust, and fumes