Now Hiring: Customer Service Representative (CSR)
???? Anchor Plumbing Services

At Anchor Plumbing Services, our mission is to build lasting relationships with our customers by delivering first-class solutions, value, and professionalism. As a Customer Service Representative (CSR), you are the first point of contact for our customers and play a vital role in creating an exceptional service experience.

If you thrive in a fast-paced environment, enjoy helping people, and know how to keep a schedule full, we want to hear from you.

• Keep the call board fully booked each day

• Answer incoming calls and convert them into scheduled appointments

• Schedule, reschedule, and cancel service requests

• Process customer payments and update account information

• Make outbound calls to membership customers to meet daily booking goals

• Review daily schedules and identify open opportunities

• Assist in resolving customer concerns and build long-term loyalty

• Maintain accurate records in the CRM system

• Follow company scripts, processes, and procedures

• Support dispatch and notify customers of delays or changes

• Assist with administrative duties and serve as backup dispatcher when needed

Required: ServiceTitan experience

• Passion for delivering an outstanding customer experience

• Strong verbal and written communication skills

• Ability to confidently control calls and overcome objections

• Strong problem-solving skills and high level of integrity

• Working knowledge of plumbing terminology and practices

• Proficient with Google Sheets, Google Docs, and Outlook

• Comfortable using office equipment (phones, printers, scanners)

• Health, dental, and vision insurance

• Paid Time Off (PTO) and holidays

• 401(k) or equivalent retirement savings plan

• Career growth and professional development opportunities

• Supportive, team-oriented work environment

If you’re organized, motivated, and ready to make an impact, apply today and join the Anchor Plumbing Services team.