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Customer Service Representative I

  • Job type Posted on: Jul 23, 2026
  • Experience level TekWissen LLC
  • Employment type Lancaster, New York
  • Remote status Salary: $60,320 per year
  • Employment type Onsite
  • Salary Full-time
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Job Title :

Customer Service Representative I

Job Type :

Full-time

Job Location :

Lancaster New York United States

Remote :

No

Jobcon Logo Job Description :

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is an international technology group with three core businesses: aerospace, defense, and security. It develops, produces, and markets engines and equipment for air and space, defense electronics, and security solutions.
Position: Customer Service Representative I
Duration: 3 Months
Location: Lancaster,NY 14086
Work Type: Temporary Assignment
Job Type: Onsite
Shift Timings: MonFri (8:00AM 4:30PM)
Job Responsibilities:
  • Order Management - Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
  • Customer Communication - Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
  • RMA & Warranty Coordination - Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
  • Issue Resolution - Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.
Qualifications:
  • Preferably an Associates degree in Business Administration or management
  • Excellent written and verbal communication skills-professional, concise, and customer focused.
  • Strong problem solving skills and comfort working with cross functional teams.
  • Ability to manage multiple priorities in a fast paced environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Jobcon Logo Position Details

Posted:

Jul 23, 2026

Reference Number:

47510-12690

Employment:

Full-time

Salary:

Not Available

City:

Lancaster

Job Origin:

CIEPAL_ORGANIC_FEED

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Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. Our client is an international technology group with three core businesses: aerospace, defense, and security. It develops, produces, and markets engines and equipment for air and space, defense electronics, and security solutions.
Position: Customer Service Representative I
Duration: 3 Months
Location: Lancaster,NY 14086
Work Type: Temporary Assignment
Job Type: Onsite
Shift Timings: MonFri (8:00AM 4:30PM)
Job Responsibilities:
  • Order Management - Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
  • Customer Communication - Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
  • RMA & Warranty Coordination - Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
  • Issue Resolution - Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.
Qualifications:
  • Preferably an Associates degree in Business Administration or management
  • Excellent written and verbal communication skills-professional, concise, and customer focused.
  • Strong problem solving skills and comfort working with cross functional teams.
  • Ability to manage multiple priorities in a fast paced environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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