Position Details
Customer Service Representative I Recruited Apply
Description:
Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Harvard office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on Harvard campus
| Union Designation |
Additional Details
- Preferred Pay Rate Range : BR
- Union Designation : Union Eligible
- Report-To Detail : 100% on Campus
- Tenure Limit : 3 months
- FLSA Exemption Status : Non-Exempt/OT Eligible
- Required Education : High School Graduate
- Required occupational training, certifications or license(s) : None
- Business Title : HTS Transit Coordinator
- Additional Job Details : See Attached JD. M-F 10:30AM-7PM Overtime Eligible, shifts for OT vary by day/time/need but can include hours within the following ranges: Sat/Sun 7PM-3AM, Weekdays 7AM-10:30AM, Weekdays 7PM-3AM
- Pre-identified candidate's information, including name, email, phone, state/city/zip & pay rate : (No Value)
- Is the worker converting from being a Harvard full-time employee (FTE)? : No
- Role requires identity, I-9 and 3 reference screen (recruited) : Yes
- Role requires identity, I-9 screen (payrolled) : No
- Role requires DMV/driving history screen : No
- Role requires criminal background and sexual offender screening CORI/SORI : No
- Role requires criminal background screen : No
- Role requires 10-panel drug screen : No
- Role requires credit record check : No
- Role requires compliance with Immunization policy. : No
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