Customer Service Representative

1302 N Meridian St, Indianapolis, Indiana 46202Interview :In person onlyPay Rate must be $15.80.OverviewThe Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.Job Responsibilities· Greet customers upon arrival in the Claims Center;· Ensure all proper documentation is presented prior to claim processing.· Sell lottery products daily including scratch and draw game products;· Assist with nightly closing process when needed.· Provide shift coverage for staff benefit time.· Other duties as assigned.Job Requirements· High School diploma or equivalent;· Excellent customer service skills;· General knowledge of and ability to operate a telephone and cash register;· Basic knowledge of clerical procedures, methods, and principles;· Proficient with modern office equipment including computers, fax machines, and scannersSkillRequired / DesiredAmountHigh School Diploma or Equivalent.RequiredPrior administrative clerical experience.Required 6 MonthsDemonstrated customer service experience.Required 6 MonthsBasic phone, register, and office equipment experience.RequiredExperience with nightly closeouts, cash counts and deposit prep.Highly desiredQuestion 4If selected for engagement, your candidate’s hourly Pay Rate must be $15.80.Question 5This is a part-time temporary position, approx. 2-3 months duration, to cover LOA for full-time employee. Does candidate accept this requirement?Question 6Position is on-site, not to exceed 22 hours/week. Does candidate accept this requirement?Question 7Candidate must be flexible with schedule, including shift coverage for staff benefit time and nightly closing as needed. Is candidate available for variable hours and evening shifts?Question 8Candidate must have reliable transportation and be punctual with attendance. Does candidate accept this requirement?Thanks & Regards,Yousuf MdTalent Acquisition / Sr. RecruitmentPh: 6094229415yousuf.md@careersoftusa.comwww.cssinc.ai