Position Summary:

Contact existing customers and neighbors to schedule service maintenance appointments, commercial service agreement appointments, or sales appointments for Home Solution Advisors. Assist the Service department with customer retention.

Required Qualifications:

• High school Diploma or GED
• Excellent verbal skills
• Well organized and ability to work independently
• Professional phone skills
• Creative thinker
• Strong interpersonal skills
• Energetic personality
• Teachable
• Timely in all work and attendance

Desired Qualifications:

• 1-2 Years of Inside Sales or telemarketing experience preferred

Essential Functions and Responsibilities:

• Answer incoming calls and assist the service department in scheduling customer appointments
• Recording accurate appointment information in CRM
• Respond to customer inquiries
• Track calling efforts and accomplishments within CRM
• Make outbound calls to customers to follow up on estimates provided and recommended work
• Create invoices and collect payments for deposits for approved work
• Call customers within 24 hours of a service call and/or completed installation and conduct a Quality Assurance check
• Send customers a link to the Google review page and request they post a positive review
• Create any reports deemed necessary to track appointments and lead information
• Assist service team with outbound calls to schedule maintenance visits and follow up on expiring maintenance agreements
• Direct mail and follow-up calling campaigns
• Assist in the coordination of home shows, parades, and other community events and sponsorships in conjunction with being visible
• Other duties as assigned

Performance Standards:

Certain key business indicators will measure the effectiveness of this job description. These include the following:

•  Frequency of meeting target lead generation goals

• Number of service appointments generated
• Number of positive reviews on Google