We are seeking a Customer Service Representative with strong communication skills and a passion for helping others to join our team. This role involves face-to-face customer interactions as well as responding to incoming phone calls, emails, and chats.

The ideal candidate is friendly, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities:

• Provide exceptional in-person customer service.
• Answer incoming calls, emails, and live chats related to equipment orders, inquiries, and support
• Assist customers with placing new orders, processing returns, and resolving issues
• Schedule equipment deliveries, pickups, and service appointments
• Ensure all customer interactions are documented accurately and promptly
• Coordinate with internal teams to ensure timely delivery and follow-up
• Maintain confidentiality and comply with HIPAA regulations

Qualifications:

• High school diploma or GED
• Prior customer service experience required
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and handle sensitive situations professionally
• Proficiency in Microsoft Office and basic data entry