Customer Service Representative

Customer Service Representative Location: Las Vegas, NV (On-site)Employment Type: Full-TimeShift Availability: (Swing, and Graveyard)StaffHire LLC is representing a premier client in Las Vegas currently seeking a disciplined and service-oriented Customer Service Representative. This role is designed for a professional who finds fulfillment in assisting others and possesses the resilience to thrive within a fast-paced environment. You will manage a high volume of customer interactions, playing a vital role in supporting users, resolving issues, and ensuring a positive customer experience throughout a 24/7 operation.Primary ResponsibilitiesProvide customer service to users via Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for all customer contacts.Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies.Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.Understand and adhere to department policies, procedures, and escalation processes.Maintain a high level of professionalism and respect with every interaction.May be required to work on special projects as needs arise.Professional QualificationsAt least 1 year of experience in a call center, professional office, or high-volume service setting.Proficient in clear, professional verbal and written English.Demonstrated ability to manage multiple digital interfaces and tasks simultaneously without compromising quality.Exceptional time-management skills and the ability to remain resourceful in a fast-paced environment.Foundational proficiency in computer systems, internet navigation, and internal CRM tools.Employee BenefitsStaffHire LLC ensures our candidates are supported by a comprehensive benefits package provided by our client:Competitive base salary plus eligibility for profit-sharing programs.Premium medical, dental, and vision insurance coverage.401(k) retirement plan with company matching contributions.Accrued paid time off (PTO) and observed holidays.Structured opportunities for internal promotion and career advancement.About StaffHire LLCStaffHire LLC is a professional staffing firm dedicated to connecting top-tier talent with industry leading organizations. We manage the recruitment process for our clients to ensure a seamless transition into a stable and rewarding professional environment.Please submit your resume through the LinkedIn application portal. In your application, please indicate your preferred availability for Swing, or Graveyard rotations.