Molly Maid - - Responsibilities: Grow and retain customers Answer phone calls with a smile and book estimates and cleans for our valued customers.; Communicate with customers and leads in a friendly, positive, and professional manner Show customers you care about their home; make a connection and you'll win.; Promote our culture and team Embrace our culture of teamwork and let your positive attitude energize the team.; Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.; As a Customer Service Representative, you will be responsible for: Grow and retain customers and book estimates and cleans; etc.