Customer Service Representative - Logistics

Company Description American Shipping Company, the flagship business of The American Companies, has been delivering high-quality, cost-effective transportation services for over 125 years. As a Nationally Permitted U.S. Customs Broker and Export Foreign Freight Forwarder, the company supports all major Automated Broker Interface programs to clear merchandise and export cargo quickly and efficiently. Originally established as a freight forwarder in the New York Hudson River area, the organization has expanded into a full-service logistics provider offering customs brokerage, freight forwarding, logistics operations, trucking, and warehousing. With a strong emphasis on regulatory compliance and licensed Customs Brokers at each location, American Shipping Company is recognized as a leader in programs such as Importer Security Filing. The company focuses on innovative, customized logistics solutions designed to create long-term partnerships and deliver “One Global Solution” across hemispheres.Location: Schaumburg, ILPosition Summary:Customs Brokerage experience is required!We are seeking a motivated and detail-oriented Customer Service Representative to join our team.In this role, you will be the primary point of contact for customers, ensuring timely communication, accurate shipment updates, and resolution of service issues. You will work closely with operations, carriers, and internal teams to support seamless freight movement across domestic and international shipments.Key ResponsibilitiesServe as the primary contact for customers regarding shipment status, inquiries, and issue resolutionProvide proactive updates on shipments, delays, and exceptionsCoordinate with operations, carriers, and vendors to ensure on-time deliveryEnter, track, and update shipment information in the company system accuratelyHandle customer complaints or service issues with professionalism and urgencyPrepare and send shipping documentation as requiredSupport pricing requests, quotes, and order processingMaintain strong customer relationships and ensure high service satisfactionEscalate operational issues when necessary and follow through to resolutionAssist in tracking performance metrics and service level reportingQualifications:Previous experience in customer service, preferably in logistics, freight forwarding, or supply chain (preferred but not required)Strong communication and interpersonal skillsAbility to multitask in a fast-paced environmentHigh attention to detail and strong organizational skillsProficiency with Microsoft Office and data entry systemsProblem-solving mindset and ability to work under pressureTeam-oriented with a customer-first attitudePreferred SkillsKnowledge of domestic and international shipping processes (ocean/air/ground)Experience with transportation management systems (TMS) or freight softwareFamiliarity with import/export documentationcurrent knowledge of customs regulations through continuous education and training.Compensation and BenefitsCompetitive salaryComprehensive benefits package (health, dental, vision, 401(k), etc.)Benefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programRetirement planVision insuranceWork Location: In person