Customer Service Representative

Company Description:B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.Key Responsibilities:Respond to customer inquiries via phone or email in a timely and professional manner.Troubleshoot and resolve customer complaints and issues.Document customer interactions, track issues, and ensure follow-up where necessary.Collaborate with other teams to ensure customer satisfaction and issue resolution.Process orders, returns, and exchanges as needed.Qualifications:Excellent communication skills, with competent writing skillsStrong organizational skillsOutstanding written and oral communication skills.Proactive mindset and the ability to identify gaps and take initiative.Why Join Us:Opportunity to be part of a dynamic and growing company in the packaging supply industry.Collaborative and supportive work environment that values innovation and initiative.Competitive compensation package and opportunities for professional development and growth.