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Customer Service Representative

  • ... Posted on: Jan 06, 2026
  • ... Lakeview Recruiting and Consulting
  • ... Madison, Wisconsin
  • ... Salary: Not Available
  • ... CTC

Customer Service Representative   

Job Title :

Customer Service Representative

Job Type :

CTC

Job Location :

Madison Wisconsin United States

Remote :

No

Jobcon Logo Job Description :

American Family Insurance

We are seeking an experienced, licensed insurance professional who is ready for a stable, supportive environment with strong compensation and true work-life balance. This role is ideal for someone who enjoys working directly with clients, managing policies, and being a trusted resource — without the pressure of nights, weekends, or aggressive sales quotas.


What You’ll Do

  • Provide excellent customer service to existing insurance clients

  • Assist clients with policy questions, coverage updates, and renewals

  • Process endorsements, billing inquiries, and policy changes

  • Support clients with claims guidance and follow-up

  • Maintain accurate client records and documentation

  • Work closely with the agency team to ensure a smooth client experience


What We’re Looking For

  • Active insurance license (Property & Casualty required; Life & Health a plus)

  • Prior experience working in an insurance agency or insurance-related role

  • Strong communication and relationship-building skills

  • Detail-oriented with strong organizational abilities

  • Professional, dependable, and client-focused


Compensation & Benefits

  • Salary range: $50,000–$70,000, based on experience and licensing

  • Simple IRA with 3% employer match

  • Three weeks of paid time off throughout the year

  • Flexible personal time when needed

  • No nights or weekends

  • Health Reimbursement Arrangement (HRA)

  • Supportive, team-oriented work environment


Schedule

  • Full-time, weekday schedule

  • Consistent hours with flexibility for personal needs


Why This Opportunity Stands Out

  • Focus on service and relationships — not high-pressure sales

  • Work-life balance that is respected

  • Competitive pay with meaningful benefits

  • Opportunity to grow within a well-established agency


If you’re a licensed insurance professional looking for a role where your experience is valued and your time is respected, we’d love to connect.

Apply today to learn more about joining our American Family Insurance team.

Jobcon Logo Position Details

Posted:

Jan 06, 2026

Employment:

CTC

Salary:

Not Available

City:

Madison

Job Origin:

RECRUITCRM_ORGANIC_FEED

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American Family Insurance

We are seeking an experienced, licensed insurance professional who is ready for a stable, supportive environment with strong compensation and true work-life balance. This role is ideal for someone who enjoys working directly with clients, managing policies, and being a trusted resource — without the pressure of nights, weekends, or aggressive sales quotas.


What You’ll Do

  • Provide excellent customer service to existing insurance clients

  • Assist clients with policy questions, coverage updates, and renewals

  • Process endorsements, billing inquiries, and policy changes

  • Support clients with claims guidance and follow-up

  • Maintain accurate client records and documentation

  • Work closely with the agency team to ensure a smooth client experience


What We’re Looking For

  • Active insurance license (Property & Casualty required; Life & Health a plus)

  • Prior experience working in an insurance agency or insurance-related role

  • Strong communication and relationship-building skills

  • Detail-oriented with strong organizational abilities

  • Professional, dependable, and client-focused


Compensation & Benefits

  • Salary range: $50,000–$70,000, based on experience and licensing

  • Simple IRA with 3% employer match

  • Three weeks of paid time off throughout the year

  • Flexible personal time when needed

  • No nights or weekends

  • Health Reimbursement Arrangement (HRA)

  • Supportive, team-oriented work environment


Schedule

  • Full-time, weekday schedule

  • Consistent hours with flexibility for personal needs


Why This Opportunity Stands Out

  • Focus on service and relationships — not high-pressure sales

  • Work-life balance that is respected

  • Competitive pay with meaningful benefits

  • Opportunity to grow within a well-established agency


If you’re a licensed insurance professional looking for a role where your experience is valued and your time is respected, we’d love to connect.

Apply today to learn more about joining our American Family Insurance team.

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