Customer Service Representative Apply
American Family Insurance
We are seeking an experienced, licensed insurance professional who is ready for a stable, supportive environment with strong compensation and true work-life balance. This role is ideal for someone who enjoys working directly with clients, managing policies, and being a trusted resource — without the pressure of nights, weekends, or aggressive sales quotas.
What You’ll Do
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Provide excellent customer service to existing insurance clients
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Assist clients with policy questions, coverage updates, and renewals
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Process endorsements, billing inquiries, and policy changes
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Support clients with claims guidance and follow-up
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Maintain accurate client records and documentation
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Work closely with the agency team to ensure a smooth client experience
What We’re Looking For
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Active insurance license (Property & Casualty required; Life & Health a plus)
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Prior experience working in an insurance agency or insurance-related role
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Strong communication and relationship-building skills
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Detail-oriented with strong organizational abilities
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Professional, dependable, and client-focused
Compensation & Benefits
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Salary range: $50,000–$70,000, based on experience and licensing
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Simple IRA with 3% employer match
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Three weeks of paid time off throughout the year
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Flexible personal time when needed
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No nights or weekends
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Health Reimbursement Arrangement (HRA)
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Supportive, team-oriented work environment
Schedule
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Full-time, weekday schedule
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Consistent hours with flexibility for personal needs
Why This Opportunity Stands Out
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Focus on service and relationships — not high-pressure sales
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Work-life balance that is respected
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Competitive pay with meaningful benefits
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Opportunity to grow within a well-established agency
If you’re a licensed insurance professional looking for a role where your experience is valued and your time is respected, we’d love to connect.
Apply today to learn more about joining our American Family Insurance team.

