Position Details
Customer Service Representative Apply
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. The job opportunity below is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.
Position: Customer Service Representative
Location: Madison, WI - 53719
Duration: 9 Months
Job Type: Contract
Work Type: Hybrid
Shift: Monday-Friday 10:30 AM to 07:00 PM
Position Objective:
- Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
- Accurately identify and escalate AE/PQC to client within 1 business day
- Field caller complaints and escalate via the request for supervisor process
- Respond to sample accountability emails within 24 hours of receipt
- Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
- Data & Documentation management (DTP and mailbox usage)
- Attendance and On phone percentages (90% or better)
- Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure
Qualifications:
- High School graduate (some college preferred)
- 3-5 years customer service experience within a inbound call center environment
- Above average computer skills
- Exceptional written and verbal communications
TekWissen Group is an equal opportunity employer supporting workforce diversity.
