GENERAL SUMMARY:

This is an hourly position in Manteno, IL that reports to the Customer Service Manager. The CSR will ensure excellent service standard & maintain high customer satisfaction by acting as a liaison.

SCOPE OF JOB FUNCTION

• Knowledge of product line, prices, transit times, & customer agreements.
• Receive, process, & acknowledge customer order via EDI.
• Review availability of stock & shipping dates.
• Take responsibility for service to assigned account & understand requirements of each customer.
• Maintain liaison with other departments for order completion & shipment.
• Resolve customer inquiries in a timely manner.
• Provide excellent customer service & build customer satisfaction.
• Maintain sales order files by customer & ship date.
• Provide ongoing feedback to other departments & management.
• Establish & maintain a positive working relationship with customer, warehouse team, sales representative, brokers, & inner office departments.
• Manage & resolve customer complaints & concerns.
• Prepare & request Return Authorazations as appropriate.
• Process sample orders to be shipped to customers.
• Assist with recall & traceability exercises.
• Prepare reports on weekly/daily basis.
• Set up new customers in ROSS including credit check. Maintain the customer database, as necessary.
• Set up & assign brokers/markets in ROSS (tie them to the customer).
• Process invoicing & orders for all the dressing/soup production to COI.
• Collections for our past due invoices.
• Office supply ordering.
• Collaborate with AR on sales order invoicing & discrepancy investigation.
• Other duties as assigned.

REQUIRED:

• High School Diploma or equivalent.
• 3-5 years’ experience in customer service.
• Excellent communication & listening skills.
• Time management skills with the ability to prioritize in a fast-paced environment.
• Strong phone presence with a great attitude.
• Computer literate (Microsoft Office Suite, ERP systems, & EDI).
• Detail oriented.
• Ability to multi-task.
• Must have great written & verbal communication skills.

DESIRED:

• A.A. Degree preferred.
• Knowledge of general manufacturing environment & practices.
• Business Acumen.