JOB DESCRIPTIONeMedNYLocation: Hybrid and on-site at Riverview Center, 150 Broadway, Menands, NY ****There is at least 4x a month in office policy in place now****Pay: $18/HR W-2, no PTO, HolidaysNOTE: It is required that candidates live near or in drivable range to the office location at 150 Broadway in Menands.Background check, drug testingCUSTOMER SERVICE SPECIALIST Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program.You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.Takes and processes transactions by telephone, internet and correspondence from customers and representativesEnters and maintains database records of customer profiles and prepares and maintains status reportsActs as liaison for customersMaintains knowledge of company products and customer service processesEducation: High School Diploma or GEDRequired Experience: 2+ years of customer service experienceRequired Technical Skills:Strong Microsoft Office skills (Word, Excel, PowerPoint)Strong telephone and verbal communication skillsCustomer focus and adaptability to different personality typesAbility to multi-task and manage time effectively