Position: Customer Service Representative

Location: Millersburg, PA

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Pay rate: $15.00 - $22.00/hr.

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. The job opportunity below is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.

Summary:

As a Customer Service Representative, you will contribute to our client’s mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.

Responsibilities

• Handle complex customer inquiries and resolve issues effectively
• Manage escalations with professionalism and diplomacy
• Coordinate between customers and cross-functional teams
• Provide leadership support and mentor team members
• Contribute to continuous improvement initiatives and best practices
• Maintain high standards of customer satisfaction
• Support organizational growth and operational goals

Required Skills & Qualifications

• 4+ years of customer service experience in a professional environment
• Preferred degree in Business Administration, Sciences, or related field
• Leadership experience with ability to coach and mentor team members
• Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
• Experience with CRM systems
• Excellent problem-solving skills and attention to detail
• Strong written and verbal communication skills
• Experience in process improvement and implementing best practices
• Ability to handle complex situations with professionalism
• Strong organizational and time management skills
• Ability to work independently and in a team environment
• Ability to work in a metric-driven environment
• Flexibility to adapt to changing priorities

Preferred / Additional Skills

• Professional certifications in customer service or related field
• Knowledge of quality management systems (ISO, cGMP)

TekWissen® Group is an equal opportunity employer supporting workforce diversity.