Position: Customer Service Representative Location: Millersburg, PA Duration: 6 Months Job Type: Contract Work Type: OnsitePay rate: $15.00 - $22.00/hr.Overview TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. The job opportunity below is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.Summary: As a Customer Service Representative, you will contribute to our client’s mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.Responsibilities Handle complex customer inquiries and resolve issues effectivelyManage escalations with professionalism and diplomacyCoordinate between customers and cross-functional teamsProvide leadership support and mentor team membersContribute to continuous improvement initiatives and best practicesMaintain high standards of customer satisfactionSupport organizational growth and operational goalsRequired Skills & Qualifications 4+ years of customer service experience in a professional environmentPreferred degree in Business Administration, Sciences, or related fieldLeadership experience with ability to coach and mentor team membersStrong proficiency in ERP systems (SAP, Oracle) and Microsoft Office SuiteExperience with CRM systemsExcellent problem-solving skills and attention to detailStrong written and verbal communication skillsExperience in process improvement and implementing best practicesAbility to handle complex situations with professionalismStrong organizational and time management skillsAbility to work independently and in a team environmentAbility to work in a metric-driven environmentFlexibility to adapt to changing prioritiesPreferred / Additional Skills Professional certifications in customer service or related fieldKnowledge of quality management systems (ISO, cGMP)TekWissen® Group is an equal opportunity employer supporting workforce diversity.