Customer Service Representative

We are supporting a private equity-backed aerospace and defense component manufacturer that is currently going through a strong period of growth.As the business continues to scale, they are looking to strengthen their commercial team with the addition of a Customer Service Representative based in New York.This is an opportunity to join a growing aerospace and defense business in a hands-on customer-facing role, with a clear longer-term path into more strategic account management responsibilities.The RoleThe Customer Service Representative will support the day-to-day management of customer accounts, helping ensure purchase orders, forecasts, quotations and customer requirements are handled accurately and efficiently.Key responsibilities will include:Reviewing customer purchase orders and ensuring information is accurateEntering and processing purchase ordersManaging and updating customer forecast adjustmentsPreparing and submitting quotationsSupporting customers with day-to-day commercial requirementsMaintaining accurate customer and order informationWorking closely with internal teams to ensure customer requirements are communicated effectivelySupporting the wider commercial team with account-related activitiesThe role is initially focused on the operational and day-to-day side of customer account management rather than strategic account ownership.Career DevelopmentThere is a clear opportunity for the successful individual to develop into a more strategic commercial or account management position over time.The business is looking for someone who can establish a strong understanding of its customers, products and internal processes before gradually taking on broader account responsibilities.Candidate ProfileWe would be interested in speaking with candidates who have experience in areas such as:Customer service or customer account supportSales support or inside salesOrder managementPurchase order processingQuotations and pricing supportForecast managementAccount coordinationAerospace and defense, manufacturing or another product-led environmentThe successful candidate should be organised, commercially minded and comfortable managing multiple customer requirements at the same time.This could particularly suit someone who has built a strong foundation in customer service or commercial support and is looking to join a growing aerospace and defense manufacturer with a longer-term route into account management.