Customer Service Representative

Customer Service RepresentativeWe're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:O'Fallon, MOPhoenix, AZWhitehouse Station, NJIf you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk!Job Responsibilities:Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentOn average, our representatives are responsible for 40-50 calls per dayPhone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageResponsible for cross selling coverage to round out accountsAssume ownership and timeliness in handling agent requests in an efficient, accurate and professional mannerAbility to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiriesAnalyze information to make appropriate decisions and solve problems, while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Work collaboratively with team members, and business partners to provide a quality experience for our agentsAbility to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as neededComplete additional tasks and other projects/duties as assigned