Customer Service Representative (Contract-to-Hire) Location: Oak Forest, IL (On-site) Pay Rate: $18-$20/hour Duration: 6-month contract with strong potential for permanent conversion Schedule: Full-time, daytime hours About the Role We are looking for a Dispatcher / Customer Service Representative to join a close-knit, collaborative office team in Oak Forest, IL. This role will serve as a key point of contact for patients, providers, and internal teams, handling order processing, referrals, and insurance-related documentation while delivering excellent customer service. What You'll Do Handle approximately 30 inbound calls daily and 40-50 outbound calls related to order processing and referrals Assist with walk‑in customers and perform basic DME order entry Navigate multiple EMR systems to obtain and review required documentation Enter, verify, and maintain accurate information in EMR systems, including authorizations and expiration dates Communicate trends, issues, or insurance‑related updates to Customer Service and Management Verify insurance carriers in the database and request additions as needed Contact patients when documentation does not meet payer guidelines to provide updates and alternative options Respond to all calls and emails promptly, meeting service and quality goals Accurately document all interactions according to standard operating procedures Meet quality assurance standards and performance metrics Assist with customer complaint resolution and problem‑solving Utilize company tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and internal "How‑To" resources Required Qualifications 1+ year of customer service experience, preferably in a call center, dispatching, or order‑entry environment Experience handling high‑volume calls (40+ per day) Basic to intermediate experience with Microsoft Office Strong time management, multi‑tasking, and problem‑solving skills Comfortable navigating multiple systems and learning new technology Preferred Qualifications Durable Medical Equipment (DME) experience Demonstrated job stability and long‑term tenure in past roles Work Environment & Culture Small, friendly office with 4-5 team members on‑site (drivers are often in the field) Training may include a few days at the Elmhurst location Extremely supportive, team‑oriented culture—coworkers are always willing to help Regular team celebrations, office events, potlucks, and outings Leadership that values collaboration, growth, and recognizing wins What's In It for You Opportunity to convert to a direct‑hire role after contract completion Upon direct hire, benefits include Health, Dental, and Vision Insurance; 401(k); Paid Time Off (PTO) A welcoming environment where your contributions are valued and noticed Job Type & Location This is a contract‑to‑hire position based out of Oak Forest, IL. Pay and Benefits The pay range for this position is $18.00–$20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Application Deadline This position is anticipated to close on Apr 17, 2026. About TEKsystems We are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With over 80,000 employees and 6,000 clients—including 80% of the Fortune 500—across North America, Europe and Asia, we provide full‑stack technology services, talent services, and real‑world application solutions. We are an Allegis Group company. Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr