Family First Urgent Care LLC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our valued patients, providing exemplary service while ensuring a seamless and positive experience. The ideal candidate will possess strong communication skills, a passion for supporting others, and a desire to thrive in a fast-paced healthcare environment. You will be responsible for managing patient inquiries, scheduling appointments, and addressing any concerns that arise, thereby playing a crucial role in the overall patient journey. As a cornerstone of our organization, you will help foster a welcoming atmosphere and contribute to our commitment to providing high-quality urgent care services. We value teamwork, professionalism, and empathy, and we are looking for someone who shares these values. The right candidate will have a flexible schedule and willingness to learn about various aspects of our operations, as you will be at the forefront of patient interactions. If you are looking for a rewarding opportunity to make a difference in the lives of others while working in a collaborative healthcare setting, we encourage you to apply and become a part of the Family First Urgent Care LLC family.

Responsibilities

• Answer incoming calls and respond to patient inquiries in a friendly and professional manner.
• Schedule appointments and manage the appointment calendar efficiently.
• Assist patients with registration and processing their information accurately.
• Handle billing inquiries and explain payment options to patients when necessary.
• Provide information about services offered, office hours, and insurance acceptance.
• Maintain a clean and organized reception area to ensure a welcoming environment.
• Collaborate with medical staff to ensure effective communication and patient care.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Proven experience in a customer service role, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a busy environment.
• Proficiency in using office software and electronic medical records systems.
• Demonstrates empathy and compassion towards patients and their families.
• Flexible schedule; availability to work evenings and weekends as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Wellness Resources