Parts Customer Service Representative – Temporary

Location: Oklahoma City, OK

Full-Time | Temporary – until end of year

We are seeking a skilled and service-oriented Parts Customer Service Representative for temporary assignment based in Oklahoma City. This role is ideal for someone with strong customer service skills, mechanical knowledge, and experience in a parts sale's environment. You’ll be the key contact for customers regarding part availability, order processing, and technical support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, fax, and in person regarding parts pricing and availability
• Assist customers with substitution parts and technical information when required
• Accurately enter customer orders and ensure all required details are captured at time of acceptance
• Communicate order requirements, shipping updates, and delivery timelines to customers and dealers
• Educate customers on order policies, return procedures, and available support services
• Coordinate with service managers, vendors, and internal teams to ensure timely and accurate part fulfillment
• Provide diagrams, part application visuals, and technical support as needed
• Manage transactions, including processing parts purchases and monitoring credit limits

Qualifications:

• Minimum of 5 years’ experience in spare parts sales, preferably within an industrial or mechanical setting
• High school diploma or technical certification required
• Familiarity with spare parts operations in a dealer parts and service environment is a plus
• Strong communication skills and a customer-first attitude
• Mechanical experience or product knowledge preferred
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint