Customer Service Representative (CSR)/ Inside Sales

Join a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.

We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to serve as the primary point of contact for an assigned customer base. This role is ideal for someone who thrives in a high-volume environment, can confidently manage multiple priorities, and remains composed in escalated or time-sensitive situations.

The CSR plays a critical role as the voice of the customer, while also developing a deep understanding of the company’s products, pricing, and operations to support accurate quoting and order management.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact, delivering prompt, professional, and solutions-oriented communication via phone, email, and web inquiries
• Build and maintain strong customer relationships through consistent follow-up and proactive outreach
• Handle escalated customer concerns with professionalism and composure, ensuring timely resolution and customer satisfaction
• Act as the internal advocate for the customer, effectively communicating needs and feedback across departments

Sales Support & High-Volume Quoting

• Prepare and deliver accurate, high-volume customer quotes by analyzing pricing, inventory, and historical data
• Develop a strong understanding of products, services, and business operations to confidently support customer needs
• Convert quotes into orders through timely follow-up, problem-solving, and value-based communication
• Manage multiple quotes and requests simultaneously while maintaining accuracy and urgency

Account & Territory Management

• Oversee daily account activity, including quotes, orders, returns, and issue resolution
• Maintain accurate customer data within internal systems
• Identify opportunities to expand business within assigned accounts

Cross-Functional Collaboration

• Partner with production, sales, and operations teams to manage lead times, expedite orders, and meet customer expectations
• Communicate updates clearly and proactively, especially in time-sensitive or high-pressure situations
• Resolve service or product issues by identifying root causes and driving solutions across teams

Administrative & Operational Support

• Maintain accurate records and ensure data integrity within internal systems
• Coordinate with Accounts Receivable regarding customer terms and account status
• Support additional business needs and projects as required

Qualifications

• High school diploma or equivalent required
• 2–3 years of experience in customer service, inside sales, or order management
• Experience in a fast-paced, high-volume environment preferred

Key Skills & Competencies

• Ability to remain calm, professional, and solution-focused under pressure or during escalations
• Strong multitasking and prioritization skills with a sense of urgency
• Excellent communication and relationship-building skills
• High attention to detail with strong data entry accuracy
• Problem-solving mindset with the ability to navigate complex customer situations
• Ability and willingness to learn products, pricing structures, and business operations
• Strong organizational skills and ability to manage competing priorities

💡 This is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys solving problems, and takes pride in delivering exceptional customer experiences.