Customer Service Representative

General ResponsibilitiesAs a Customer Service Representative, you will play a key role in delivering exceptional service and support to UIP's insureds, agents, and business partners. This position focuses on policy servicing, account maintenance, processing requests, and ensuring a positive customer experience. You will work closely with clients, brokers, carriers, and internal teams to provide timely and accurate service while supporting UIP's commitment to excellence.What You Will DoProvide outstanding customer service to insureds, agents, and business partnersRespond to phone calls, emails, and service requests in a timely and professional mannerProcess Certificates of Insurance (COIs) and Evidence of Insurance (EOIs)Assist with policy endorsements, changes, cancellations, and reinstatementsRequest and track loss runsMaintain accurate account records and policy documentationFollow up on outstanding items and policy requirementsAssist with policy issuance and deliveryMaintain clear and consistent communication with clients, agents, carriers, and internal teamsSupport underwriting and service teams with administrative tasks as neededContribute to a team-oriented environment focused on service, accountability, and continuous improvementWhat You Will NeedStrong customer service skills with a professional and positive attitudeExcellent written and verbal communication skillsStrong attention to detail and organizational skillsAbility to prioritize and manage multiple tasks in a fast-paced environmentAbility to work independently while contributing to a collaborative team environmentStrong work ethic and commitment to delivering exceptional serviceInsurance experience preferred, but not requiredPreferred QualificationsPrevious customer service experience in insuranceExperience handling client inquiries and resolving customer issuesExperience working in a fast-paced office environmentFamiliarity with commercial insurance terminology and processesTools & TechnologyExperience with or can learn:Agency Management Systems (e.g., Applied EPIC, AMS360)Microsoft Office Suite (Excel, Outlook, Teams)Carrier portals and online insurance platformsOnline underwriting tools and policy management systemsThe DetailsPhoenix, AZ-based position with a hybrid work scheduleCompetitive salary & bonus opportunity (Range $40,000 - $45,000 based on experience)Comprehensive Medical, Dental, and Vision benefits401(k) with company matchPaid vacation and company holidaysOpportunity to grow your career within a rapidly expanding, relationship-driven organization