Job Title: Customer Service RepresentativeLocation: Pine Brook, New Jersey (In-Office)Company OverviewLighthouse Publications Inc., the U.S. subsidiary of Leuchtturm Gruppe, offers premium products from brands like Lighthouse, Leuchtturm1917, and Semikolon. We're seeking a professional Customer Service Representative to help deliver outstanding service to our retail and wholesale customers.Job SummaryIn this role, you will handle customer inquiries, process orders, manage backorders, and ensure a seamless experience across all communication channels. Your focus will be on providing exceptional service and maintaining accurate product information.Key ResponsibilitiesAssist customers via phone and email, offering product knowledge and resolving issues.Process and enter orders (from phone-calls, mail, etc).Manage and track backorders, providing timely updates to customers on open tickets.Collaborate with internal teams to ensure smooth order fulfillment.Qualifications2+ years of customer service experience, ideally in retail or e-commerce.Proficient in Microsoft Office.Strong communication and problem-solving skills.Detail-oriented and able to multitask in a fast-paced environment.A passion for premium stationery and organizing products is a plus.What We OfferOnsite training.Competitive salary and benefits.A dynamic, collaborative in-office environment.Opportunities for career growth.Employee discounts on our premium products.Lighthouse Publications Inc. is an equal-opportunity employer. We celebrate diversity and foster an inclusive workplace.