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Customer Service Representative

  • ... Posted on: May 24, 2025
  • ... Chubb
  • ... Readington Township, New Jersey
  • ... Salary: Not Available
  • ... Full-time

Customer Service Representative   

Job Title :

Customer Service Representative

Job Type :

Full-time

Job Location :

Readington Township New Jersey United States

Remote :

No

Jobcon Logo Job Description :

Overview: We are seeking a motivated and detail-oriented professional to join our experienced team in the pivotal role of converting Personal Lines from one proprietary system/rating platform to our current platform.  This is an exciting opportunity to contribute to an important project within our organization, ensuring a seamless transition and adherence to our high standards.Key Responsibilities: Collaborate with team members and offshore teams to facilitate the successful conversion of Personal Lines policies. Maintain a high level of accuracy and attention to detail during the conversion process. Participate in fast-paced team meetings to address challenges and provide solutions. Ensure adherence to project timelines and quality standards. Contribute to process improvements based on feedback and performance metrics.Qualifications: Proven experience in a similar role or relevant industry. Strong analytical skills with a keen eye for detail. Excellent communication and collaboration skills. Ability to thrive in a dynamic and fast-paced environment. Strong computer skills necessary.Why Join Us? Become part of a dynamic and skilled team committed to excellence. Work on a crucial project with significant impact on our operations. Engage in collaborative work with both local and offshore teams. Opportunities for professional growth and development within the company.If you are ready to take on this exciting challenge and contribute to our team's success, we encourage you to apply!Attention to Detail: High sensitivity to detail and quality assurance is essential to meet or exceed quality standards.Quality Results: Proven track record of achieving quality metrics, with a goal of meeting or surpassing the 95% threshold in documented quality results.Learning and Adaptability: Ability to follow instructions carefully, learn from errors, and adapt to changes in processes.Process Management: Capacity to learn and execute multiple detailed processes simultaneously; proficient in multi-tasking.Understanding Written Processes: Skilled in seeking out, comprehending, and applying written procedures to ensure compliance and efficiency.Production Goals: Ability to meet production targets of 90% within designated time frames, which may vary based on individual experience and knowledge.Effective Communication: Strong communication skills to collaborate with team members and management effectively.Teamwork and Independence: Comfortable in both collaborative team settings and working independently to accomplish tasks.Focus and Professionalism: Maintain focus on the tasks at hand, embodying professionalism and above-average business acumen in all interactions.Consistent Attendance: Reliable and consistent attendance is crucial to ensure team productivity.Work Ethic: Demonstrate a strong work ethic, with a commitment to completing tasks efficiently and accurately.Industry Knowledge: Comprehensive knowledge of personal lines insurance, including products, services, and industry standards.Working Knowledge of Microsoft tools. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

View Full Description

Jobcon Logo Position Details

Posted:

May 24, 2025

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-APP-7be6b1c9069ebf8e7de3cc6cefba29851461abb8e95c97928a4ac8e54e0e3f8b

City:

Readington Township

Job Origin:

APPCAST_CPC

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Overview: We are seeking a motivated and detail-oriented professional to join our experienced team in the pivotal role of converting Personal Lines from one proprietary system/rating platform to our current platform.  This is an exciting opportunity to contribute to an important project within our organization, ensuring a seamless transition and adherence to our high standards.Key Responsibilities: Collaborate with team members and offshore teams to facilitate the successful conversion of Personal Lines policies. Maintain a high level of accuracy and attention to detail during the conversion process. Participate in fast-paced team meetings to address challenges and provide solutions. Ensure adherence to project timelines and quality standards. Contribute to process improvements based on feedback and performance metrics.Qualifications: Proven experience in a similar role or relevant industry. Strong analytical skills with a keen eye for detail. Excellent communication and collaboration skills. Ability to thrive in a dynamic and fast-paced environment. Strong computer skills necessary.Why Join Us? Become part of a dynamic and skilled team committed to excellence. Work on a crucial project with significant impact on our operations. Engage in collaborative work with both local and offshore teams. Opportunities for professional growth and development within the company.If you are ready to take on this exciting challenge and contribute to our team's success, we encourage you to apply!Attention to Detail: High sensitivity to detail and quality assurance is essential to meet or exceed quality standards.Quality Results: Proven track record of achieving quality metrics, with a goal of meeting or surpassing the 95% threshold in documented quality results.Learning and Adaptability: Ability to follow instructions carefully, learn from errors, and adapt to changes in processes.Process Management: Capacity to learn and execute multiple detailed processes simultaneously; proficient in multi-tasking.Understanding Written Processes: Skilled in seeking out, comprehending, and applying written procedures to ensure compliance and efficiency.Production Goals: Ability to meet production targets of 90% within designated time frames, which may vary based on individual experience and knowledge.Effective Communication: Strong communication skills to collaborate with team members and management effectively.Teamwork and Independence: Comfortable in both collaborative team settings and working independently to accomplish tasks.Focus and Professionalism: Maintain focus on the tasks at hand, embodying professionalism and above-average business acumen in all interactions.Consistent Attendance: Reliable and consistent attendance is crucial to ensure team productivity.Work Ethic: Demonstrate a strong work ethic, with a commitment to completing tasks efficiently and accurately.Industry Knowledge: Comprehensive knowledge of personal lines insurance, including products, services, and industry standards.Working Knowledge of Microsoft tools. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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