Location: Reno, NV

Essential Duties and Responsibilities:

• Provide prompt, accurate, and courteous service to agents, policyholders, and business partners regarding policy transactions, renewals, and inquiries

• Use automated systems to handle inquiries on policy coverage, premium billings, payment status, and other routine coverage questions

• Manage assigned underwriting authority as directed by Personal Lines Service Management

• Represent the company's commitment to customer satisfaction by acting as the "front-line" for customer service and interactions

Minimum Qualifications and Experience:

• High school diploma or equivalent

• Valid Property & Casualty license in the state of residence with ongoing insurance continuing education

• Ability to obtain additional P&C licenses in other states if needed