Customer Service Representative

Inside Sales & Customer Service Representative (Packaging)Ridgewood, NJ | On-site | $75k to $85k + strong benefitsOur client is a family-owned international packaging manufacturer that supplies packaging to some of the world’s biggest consumer brands. Their US team near Ridgewood is growing, and they need someone to manage a portfolio of existing customers.If you work in customer service or inside sales at a manufacturer or distributor and want a role where you actually help grow accounts, this one’s worth a look.What you’ll doBe the main point of contact for a group of existing customer accountsHandle quotes, pricing, orders and delivery updates in SAPSpot chances to sell more into those accounts, working with the outside sales teamWork with production, planning and logistics to keep customers informed on lead times and any issuesSuggest better ways of working, including where AI tools or automation could cut out manual adminWhat you’ll bring2+ years in customer service, inside sales or sales support in manufacturing, distribution or B2BSAP or another ERP systemConfidence on the phone and emailOrganized, accurate and proactiveCuriosity about technology (no AI expertise needed)What’s on offer$75k to $85k baseStrong benefits discussed at application stageA stable, long-established business with a growing US operationApply here or message me directly at gary@whrtalent.com