Customer Service Representative

Job Purpose Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.Duties & ResponsibilitiesProvide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representativesPrepare accurate and timely quotes, including complex pricing and lead time evaluationsCoordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specificationsActively support outside sales team members by:Assisting with quotes and customer communicationProviding product, pricing, and availability informationHelping resolve customer issues and escalationsResearch issues, interpret available information, and use critical thinking to solve problems independentlyMaintain organized records of quotes, orders, and customer interactionsAssist other customer service representatives to support overall team performance and workloadOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs.Health, Safety, Environment, Quality and Ethical StandardsEnsure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.OrganizationThis position has no supervisory responsibilities.Key Skills and QualificationHigh School Graduate or GEDStrong customer service and communication skillsStrong collaboration skills across multiple departmentsAbility to manage multiple priorities in a fast-paced environmentProven ability to analyze information and solve problems with limited directionBasic technical aptitude with the ability to learn product applicationsHigh attention to detail and accuracyPrior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.SAP experience preferredPhysical RequirementsPhysical Demands Lift/Carry StandF (Frequently)WalkF (Frequently)SitC (Constantly)Reach OutwardF (Frequently)Reach Above ShoulderN (Not Applicable)ClimbN (Not Applicable)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)Over 100 lbsN (Not Applicable)Push/Pull 12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)