Zinfandel Advocates & Producers is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the Food & Beverages industry. In this role, you will be the first point of contact for our customers and play a crucial part in enhancing their experience with our brand. Your primary focus will be on providing exceptional service while addressing customer inquiries, processing orders, and managing any issues that may arise. You will have the opportunity to work closely with our diverse clientele, including wine enthusiasts, restaurants, and distributors, ensuring that their needs are met in a timely and efficient manner. This position requires someone with a strong passion for customer satisfaction and excellent communication skills. As our company continues to grow, you will be instrumental in maintaining the high standards of service that Zinfandel Advocates & Producers is known for. Your ability to handle customer concerns with empathy and professionalism will help strengthen our relationships and foster loyalty among our customers. If you are looking for a rewarding career in a vibrant industry where you can contribute to a community of wine lovers, we invite you to apply for this exciting opportunity to be part of our team.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Process orders and manage updates to customer accounts
• Resolve customer complaints and issues efficiently and professionally
• Provide product information and assistance to customers
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Assist in developing and improving customer service policies and procedures

Requirements

• High school diploma or equivalent; degree in communication or related field preferred
• Previous experience in customer service, preferably in the food & beverage industry
• Strong verbal and written communication skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work in a fast-paced environment and manage multiple tasks
• Exceptional problem-solving skills and attention to detail
• Passion for food and beverages, particularly wine, is a plus