Position Details
Customer Service Representative Apply
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Saddle Brook, New Jersey. This is a long-term contract position that offers an excellent opportunity to assist customers, manage inquiries, and support internal operations during high-volume periods. The ideal candidate will be detail-oriented, proficient with technology, and committed to providing exceptional service in a fast-paced environment.
Responsibilities:
• Respond promptly to customer inquiries through various communication channels, ensuring a thoughtful and friendly approach.
• Collaborate with sales representatives and internal departments to facilitate accurate and timely order processing.
• Follow up on customer concerns and issues until they are fully resolved, maintaining clear communication throughout.
• Direct incoming calls to the appropriate teams or departments as needed.
• Adhere to established workflows while identifying opportunities to enhance efficiency and streamline processes.
• Utilize company platforms effectively, including AS400-based systems, web-based ticketing software, and customer-facing portals.
• Manage data entry tasks with accuracy, including order information and customer details.
• Schedule appointments and coordinate with relevant teams to ensure seamless customer experiences.
• Provide support in handling inbound and outbound calls, maintaining high standards of service.
• Prepare and maintain reports related to customer interactions and order status.• Proven experience in customer service, preferably in a call center or similar environment.
• Strong proficiency in Microsoft Excel and Word for documentation and reporting purposes.
• Skilled in handling inbound and outbound calls with a customer-focused approach.
• Ability to manage data entry tasks with high accuracy and attention to detail.
• Excellent communication skills, both written and verbal, for effective correspondence via email and phone.
• Familiarity with order entry systems and ticketing platforms.
• Capacity to work collaboratively in a team-oriented setting while managing individual responsibilities.
• Tech-savvy with the ability to quickly learn and adapt to new systems and tools.
Responsibilities:
• Respond promptly to customer inquiries through various communication channels, ensuring a thoughtful and friendly approach.
• Collaborate with sales representatives and internal departments to facilitate accurate and timely order processing.
• Follow up on customer concerns and issues until they are fully resolved, maintaining clear communication throughout.
• Direct incoming calls to the appropriate teams or departments as needed.
• Adhere to established workflows while identifying opportunities to enhance efficiency and streamline processes.
• Utilize company platforms effectively, including AS400-based systems, web-based ticketing software, and customer-facing portals.
• Manage data entry tasks with accuracy, including order information and customer details.
• Schedule appointments and coordinate with relevant teams to ensure seamless customer experiences.
• Provide support in handling inbound and outbound calls, maintaining high standards of service.
• Prepare and maintain reports related to customer interactions and order status.• Proven experience in customer service, preferably in a call center or similar environment.
• Strong proficiency in Microsoft Excel and Word for documentation and reporting purposes.
• Skilled in handling inbound and outbound calls with a customer-focused approach.
• Ability to manage data entry tasks with high accuracy and attention to detail.
• Excellent communication skills, both written and verbal, for effective correspondence via email and phone.
• Familiarity with order entry systems and ticketing platforms.
• Capacity to work collaboratively in a team-oriented setting while managing individual responsibilities.
• Tech-savvy with the ability to quickly learn and adapt to new systems and tools.
