We are looking for a skilled Customer Service Representative to join our team in St. Louis. This is a long-term contract hybrid position that requires a proactive individual with strong communication and organizational abilities. The role involves supporting customers, managing accounts, and collaborating with internal teams to ensure seamless service delivery.

Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.

• Manage customer accounts, including order entry and account updates, ensuring accuracy and compliance with company standards.

• Collaborate with internal departments to facilitate smooth workflows and maintain high-quality service.

• Process billing functions and accounts receivable tasks, utilizing ERP solutions and Oracle systems.

• Generate reports and maintain records to support data-driven decision-making.

• Utilize Microsoft Excel and Outlook for efficient data entry and communication.

• Uphold quality standards and ensure customer satisfaction through effective phone etiquette and timely follow-ups.

• Apply knowledge of medical coverage and billing principles to assist customers with relevant inquiries.

• Identify opportunities for improving processes and contribute to team efficiency.

• Support sales activities by providing accurate information and maintaining customer trust.

• Proven experience in customer service, demonstrating strong communication and problem-solving skills.
• Proficiency in data entry, order management, and account handling.
• Familiarity with billing functions, accounts receivable processes, and medical coverage principles.
• Experience using Microsoft Excel, Outlook, Oracle, and ERP solutions.
• Ability to generate reports and maintain accurate records.
• Strong organizational skills and attention to detail.
• Knowledge of customer satisfaction principles and quality standards.
• Ability to work collaboratively with internal teams and adapt to dynamic environments.