Customer Service Representative

Overview: Klinger Thermoseal, a leading manufacturer and distributor of high-end sealing solutions, committed to providing exceptional products and customer support. We are currently seeking a motivated and personable Customer Service Representative to join our team and contribute to our continued success. This is a great opportunity for someone who enjoys building relationships, solving customer needs, and working in a fast-paced, team-oriented environment.The Inside Sales Representative will report to the Director of Sales.Key Responsibilities:Serve as the primary point of contact for customers via phone and emailGenerate and process quotes and sales orders with accuracy, and follow up on inquiriesAssist customers with product selection, pricing, inventory availability, and lead timesMaintain strong product knowledge to recommend appropriate solutions and cross-sell where appropriateCollaborate with outside sales, production, and shipping teams to ensure customer satisfactionCoordinate returns, credits, and replacements in a professional and timely mannerTrack sales trends, customer feedback, and follow up on open orders and backordersHandle customer service issues with professionalism and efficiencyMaintain accurate records and sales activities in CRM and ERP systemsQualifications:High school diploma, Associate degree a plus2+ years of inside sales or customer service experience, preferably in a B2B environmentExcellent communication and interpersonal skillsProblem-solving mindset with a customer-first attitudeDetail-oriented and highly organizedProficient in Microsoft Office (Excel, Outlook, Word)Experience with ERP or CRM systemsAbility to multitask and prioritize in a fast-paced environmentConfidence in handling inbound and outbound callsTeam player with a proactive and positive approachBenefits:Competitive salary and benefits packageMedical, Dental, VisionProfit sharing and Company-matched 401(k) planPaid vacation and holiday timeTuition Reimbursement