We are looking for a dedicated Customer Service Representative to join our team in Southport, North Carolina. In this contract role, you will play a key part in enhancing customer satisfaction by addressing inquiries, resolving concerns, and ensuring seamless communication. If you excel in providing outstanding service and enjoy collaborating with others in a fast-paced environment, this position may be perfect for you.

Responsibilities:
• Respond to customer inquiries via phone, email, or in-person interactions, ensuring prompt and detail-oriented communication.
• Address and resolve customer complaints effectively, following up to ensure issues are fully resolved.
• Maintain accurate and up-to-date customer records, documenting all interactions and updates in the system.
• Collaborate with team members and other departments to deliver comprehensive solutions to customer needs.
• Stay informed about new products, services, and updates to provide customers with accurate and current information.
• Operate and manage multi-line phone systems to handle high volumes of incoming calls efficiently.
• Prioritize tasks and manage time effectively to meet customer demands in a timely manner.
• Ensure compliance with company policies and procedures while handling sensitive information.• Proven experience in customer service or a related field.
• Proficiency in operating multi-line phone systems and handling high call volumes.
• Strong data entry skills with a focus on accuracy and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to collaborate effectively with team members and other departments.
• Familiarity with maintaining customer records and using customer relationship management (CRM) systems.
• Ability to handle complaints with professionalism and empathy.
• Willingness to learn and adapt to new products, services, and procedures.