Licensed P&C Insurance Customer Service Representative (On-Site)

Location: South King County, WA (On-Site)

Schedule: 35–40 hours per week

Compensation: ~$60,000 annually (DOE) + Full Benefits

A well-established, growth-oriented independent insurance and financial services firm is seeking a licensed Property & Casualty (P&C) professional to join its team in an in-office capacity. This is an excellent opportunity for an experienced agency professional who enjoys servicing clients and supporting producers — without the pressure of heavy sales quotas.

About the Role

This position is primarily focused on policy servicing, renewals, endorsements, and certificates, supporting both commercial and personal lines accounts. The ideal candidate will be “plug-and-play” — someone who understands agency workflows and can step in with minimal training.

This is not a sales-heavy role. Approximately 70% of the position is administrative/service work, with the remaining 30% client interaction (expected to grow toward 50/50 over time).

Key Responsibilities

• Process policy changes, endorsements, and updates
• Handle Certificates of Insurance (COIs) efficiently and accurately
• Support commercial lines renewals
• Send renewal communications on behalf of producers
• Gather underwriting information and assist with quoting (inbound only)
• Discuss basic coverage details with clients (limits, deductibles, coverage types)
• Maintain accurate, paperless documentation
• Provide high-touch service to clients experiencing rate increases or coverage questions

Book of Business Mix

• Majority commercial lines, including BOPs and small-to-mid-sized businesses
• Exposure to organizations such as manufacturing operations, nonprofits, and religious institutions
• Personal lines support as needed
• Access to a broad carrier network through a national platform

What We’re Looking For

• Active Washington State P&C License (required)
• Several years of experience in an insurance agency setting
• Working knowledge of both personal and commercial lines (commercial experience required)
• Strong understanding of COIs and endorsements
• Detail-oriented with strong documentation habits
• Clear written and verbal communication skills
• Comfortable working in a small, collaborative office environment
• Able to handle peak-season workload (Q4 can be fast-paced and deadline-driven)
• Prior experience in a captive agency environment is a plus

Work Environment

• On-site role in a small office setting
• Collaborative, tight-knit team
• Flexible summer schedule with half-days on Fridays
• Growth opportunities available within other areas of the business

Benefits

• Medical, Dental, Vision
• 401(k)
• Stable base compensation with long-term career path

This is a strong opportunity for a licensed P&C professional who prefers servicing and operational excellence over aggressive sales targets, and who wants to join a stable, expanding firm with access to a broad carrier network.