Door and Security Solutions, LLC is excited to announce an opening for a Customer Service Representative. In this vital role, you will be the frontline contact for our customers, providing information and support regarding our wide range of door and security solutions. As a Customer Service Representative, you will utilize your communication skills to understand customer needs, resolve issues, and foster positive relationships. If you are passionate about customer service and seek to work in a supportive and dynamic environment, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, ensuring a high level of service at all times.
• Provide accurate information about products, services, and promotions.
• Assist customers with placing orders, processing returns, and managing accounts.
• Resolve customer issues or concerns promptly and professionally.
• Document customer interactions and maintain accurate records in our database.
• Collaborate with other departments to ensure customer satisfaction and efficient service delivery.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or related field preferred.
• Strong verbal and written communication skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving skills and ability to think critically.
• Ability to work effectively in a team environment and independently.
• Strong attention to detail and organization.
• Positive attitude with a passion for helping others.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus