AGI International, Inc. is seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this pivotal role, you will be the first point of contact for our clients, providing exceptional support and service while representing our company's values and commitment to excellence. You will play a critical role in enhancing customer satisfaction through effective communication and assistance. Your primary duties will include responding to inquiries, resolving issues, and ensuring a seamless experience for our clients. At AGI International, Inc., we believe that outstanding customer service is the backbone of our organization, and we are looking for someone who shares our passion for helping others. You will gain invaluable experience in a fast-paced environment that encourages growth and learning. Your contributions will be essential in fostering long-lasting relationships with our clients and reinforcing our reputation as a leader in the industry. If you possess strong communication skills, a positive attitude, and a desire to go the extra mile for customers, we invite you to apply to become a part of our team and help us achieve our mission of unparalleled customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to clients.
• Resolve customer complaints and issues with professionalism and care.
• Maintain detailed records of customer interactions and transactions in our database.
• Assist in processing orders, returns, and exchanges efficiently and accurately.
• Collaborate with other departments to ensure customer needs are met across the board.
• Continuously seek to enhance the customer experience by gathering feedback and implementing improvements.

Requirements

• High school diploma or equivalent; additional education in a relevant field is a plus.
• Proven experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with CRM systems and practices is an advantage.
• Ability to work effectively both independently and in a team environment.
• Flexibility to adapt to changing priorities and handle multiple tasks efficiently.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Wellness Resources