Customer Service RepresentativeIf you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.Job Responsibilities:Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environmentAssume ownership and accountability in handling customer requests in an efficient, accurate and professional mannerDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the callerPerform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiriesEffectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concernsMaintain established levels of productivity, service, and quality standardsLearn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and proceduresComplete additional tasks and other projects/duties as assignedWork overtime as neededSkills:Customer serviceEffective, strong, and service focused communication skills, both verbal and writtenStrong decision-making velocity in a fast-paced, high-volume phone contact center environmentProficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-taskingDemonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partnersAbility to manage competing demands, handle stressful situations, problem solving and strong decision velocityEducation/Experience:Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!Experience in a high-volume contact center with a strong focus on superior service is a plus!1-2 years Customer Service experienceJob Type & Location:This is a Contract to Hire position based out of Warrenton, MO.Pay and Benefits:The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace Type:This is a fully onsite position in Warrenton, MO.Application Deadline:This position is anticipated to close on Feb 12, 2026.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.