Customer Service Representative

Customer Service ProfessionalAiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We're seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.What You'll Do:Field inbound phone calls (40-80 daily)Handle customer follow-ups and outbound calls to fill scheduling gapsPromote maintenance plans and high-efficiency productsProvide excellent customer service in a fast-paced environmentWhat You Bring:Strong multitasking skills and ability to type 50+ words per minuteExceptional phone communication and teamwork skillsProficiency in Microsoft Office and ability to navigate multiple systemsWhy Join Aiello?Competitive pay: starting at $18 per hour + bonus opportunitiesMedical, dental, and vision insurance (77% covered by Aiello)Generous paid time off and 401(k) planPaid training and career growth opportunitiesLocation: Windsor Locks, CT OnsiteApply today and join a team that values your skills and career growth!Aiello Home Services is an Equal Opportunity Employer. AA/EOE.