Position Overview Now Hiring! Customer Service Representative Job Type: Full time / On-site Schedule: Monday - Friday: 8am-5pm Salary: $19 - $21 / hour. Location: Wiscasset, ME. Join Our Team at Cunningham Security! We’re a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing! We’re currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME. Why You’ll Love Working Here: Competitive hourly pay. Comprehensive benefits package: Medical, dental, and vision insurance. Short- and long-term disability. Paid time off. Retirement plan. Supportive team culture. Opportunities to grow and learn every day. What You’ll Do: As a Customer Service Representative, you’ll be the voice of our company—helping customers with alarm systems, general inquiries, and troubleshooting. Your daily tasks will include: Handling a high volume of incoming calls for a customer base of over 12,000. Providing prompt and courteous responses to phone and email inquiries. Reviewing daily alarm activity reports. Assisting customers with basic alarm system troubleshooting. Following up to ensure customer satisfaction. What We’re Looking For: High school diploma or equivalent. Previous customer service experience (call center experience is a plus) Strong communication skills and a positive, solution-oriented attitude. Excellent attention to detail and the ability to multitask. Comfortable using Microsoft Office and learning new software (CRM experience is a bonus) Make a Real Impact This role is ideal for someone who thrives on helping others and wants to make a difference in people’s lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you! Pay Range USD $19.00 - USD $21.00 /Hr. #J-18808-Ljbffr