We are looking for a dedicated Customer Service Representative to join our team in Woodland Park, New Jersey. In this Contract-to-Permanent position, you will play a vital role in ensuring customer satisfaction by managing orders, resolving issues, and fostering clear communication with clients and partners. This role is ideal for someone who thrives in a fast-paced manufacturing environment and has a passion for delivering exceptional service.

Responsibilities:
• Handle damage reports promptly and ensure accurate documentation.
• Track and monitor shipping details to keep customers informed.
• Provide regular updates to customers regarding their orders and address inquiries promptly.
• Process orders efficiently while managing inventory and multitasking across various responsibilities.
• Communicate effectively with shipping carriers, including FedEx and other partners, to resolve logistics issues.
• Make approximately 20 calls per day to support customer needs and manage 10-20 orders weekly.
• Ensure adherence to customer service policies and uphold company standards.
• Collaborate with internal teams to improve processes and enhance overall customer experience.• Proven experience answering inbound calls and delivering outstanding customer service.
• Proficiency in data entry and maintaining accurate records.
• Strong skills in email correspondence, ensuring attention to detail and timely responses.
• Experience handling both inbound and outbound calls effectively.
• Competency in Microsoft Excel and Microsoft Word for managing reports and documentation.
• Familiarity with order entry systems and processes.
• Ability to multitask and manage priorities in a dynamic environment.
• Excellent communication skills for engaging with customers and collaborating with team members.