Customer Service Representative

PRIMARY RESPONSIBILITIES:Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.Maintain a positive, empathetic, and professional attitude toward customers at all times.Develop a strong knowledge of our product portfolio and proceduresDemonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.Effectively communicate additional promotions and services we offer.Process customer orders in a courteous, efficient, timely manner with minimal errors.Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.Communicate effectively with leaders, including the Customer Service Supervisor & Manager.Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.Regularly attend and participate in team meetings.Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.Other duties as assigned by Manager. Specific Duties:Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concernsCommunicate with customers through various channels (Phone, email, chat)Effectively communicate additional promotions and services we offer.Engage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesIdentify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queriesRedirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolutionCollaborate with team members and other company departments to ensure overall customer and product satisfaction