-Interact with customers via telephone, email, online, chat, or in person to provide support and information on an assignment product or service.

-Ensures that appropriate actions are taken to resolve customers problem and concerns.

-Maintains customer accounts and records of customer interactions with details of inquiries, Complaints or comments

-Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries to forward to the appropriate staff.

-Performs other related duties as assigned.

Required skills

-Excellent communication skills including active listening.

-Service oriented and able to resolve customer grievances.

-Proficient computer skills with the ability to learn new software.

-Knowledge of,  or ability to learn, product or service, or area of customer service specialization.

Education and Experience

-High school graduate or equivalent

-Customer service experience required.

-Some experience with the product or service to which the specialist will be assigned preferred.

Physical requirement

-Prolonged periods of sitting at a desk and working to which the specialist will be assigned preferred.