Customer Service Specialist Apply
Green Cube Solutions is a locally owned that has been in operation since 2012, and we are actively searching for a dedicated team member to add to our work family. Serving Northeast Tennessee and Southwest Virginia, we specialize in providing products and services to the waste industry and manufacturing of storage related products. We have been providing outstanding customer service since the beginning, and are looking for that next partner to help continue our growth in the region. Our values include respect, integrity, great communication and a commitment to excellence.
The Customer Service Specialist supports this mission by assisting the entire Dumpster Department and is responsible for high level of service to clients in all situations, creating invoices for services and products as well as posting our software transactions in a timely and accurate manner. The successful candidate will have strong customer service skills, with the ability to communicate with all levels. This individual must also have the ability to work in a fast paced, high volume environment.
Essential Duties and Responsibilities:
- Posts customer payments by recording Cash, Check, Credit Card, and ACH transactions
- Create invoices in Quickbooks for services and products
- Manage cash application, making sure all cash receipts are applied timely and accurately
- Answer the phone inquiries and follows up
- Mailing of monthly statements and late letters
- Reviewing of accounts on a monthly basis
- Record all information using various software programs, including:
- Microsoft Excel
- Quickbooks
- Microsoft Word
- Cro
- Attention to detail
- Problem analysis and problem solving skills
- Ability to multi-task
- Must be organized and have excellent time management skills
- Must be a team player
- Great communication skills and keeps all informed
- Performs other related duties and assignments as requested by Manager
- Accounting/Accounts Receivable related experience of three or more years
- Understands the Importance of the Tenant-Client-Manager-Vendor Relationships
- Solid Customer Service and Interpersonal skills
- Attentive to detail
- Trustworthy and preserves confidentiality
Position Requirements:
- Service to Clients: Provides high level of service to clients in all situations; strives to meet and exceed client expectations; establishes and maintains effective relationships
- Attention to Detail: Able to zoom in to detail quickly and accurately; checks information, picks up inconsistencies and mistakes; can make detailed comparisons between similar sources
- Effective Communication: Is able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect
- Task Completion: Responds effectively to clear direction; follows set procedures; solves immediate problems; escalates where appropriate; sees tasks through to completion
- Time Management: Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; effectively prioritizes tasks
Apply through Indeed, or for faster response, send resume to info@greencubetn.com.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Blountville, TN 37617: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Required)
License/Certification:
- CPA (Preferred)
Work Location: In person
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