Location/schedule: onsite, Monday-Friday 8am-5pm with 1 hour lunch

Length of contract: 6-month duration with potential extension; start ASAP

Simple/quick typing test will be collected as part of interview process.

Summary:
The Customer Care team is responsible for supporting the company’s official service channels. In this role, you’ll deliver a top-tier customer experience in a fast-paced, multi-channel environment. You’ll handle all aspects of incoming support requests—including rental processes, cross-selling and upselling, quotes, and reservations—consistently, efficiently, and with high quality.

Responsibilities:

Accurately log all customer interactions in the company CRM (Salesforce) following established procedures

Meet individual performance targets for response time, availability, quality, and other key metrics

Deliver consistent and effective customer support across various communication channels (phone, email, chat)

Process all inbound customer requests promptly and professionally

Recognize and escalate issues as outlined in the escalation policy

Adhere to quality standards for phone, email, and chat interactions as part of the Quality Program

Comply with attendance and scheduling policies, including assigned shift coverage

Qualifications:

1–3 years of experience in a customer service role

High School Diploma or GED required

Ability to type at least 35 words per minute

Basic knowledge of Microsoft Word and Excel

Comfortable entering data into computer systems

Skills:

Collaborative team player

Self-motivated and goal-oriented

Strong time management and organizational skills

Reliable and dependable

Excellent listening and communication skills

Ability to multitask in a dynamic environment

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
class="long-word">088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne Technical participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
class="long-word">verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.