Masis Professional Group is recruiting for a Customer Service Specialist on behalf of our client located in Charlotte, NC. This is a direct hire opportunity offering a competitive salary and benefits package.Responsibilities of the Customer Service Specialist:Provide exceptional service and support to our customers.Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external.Communicate directly with customers to offer product solutions, provide technical information, and order status.Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.Partner with Operations to ensure prompt shipments and on-time delivery.Manage backorder and other daily reports.Build and expand customer relationships to ensure repeat orders and increased business.Support customers in quality issues, including issuing RGAs and expediting product replacement.Shared Accountabilities:Contribute ideas and information for process improvement.Support and contribute to cross-functional projects as needed.Work cross functionally to ensure exceptional customer satisfaction.Key linkages & interfaces / most important stakeholders.Operations, Product Management, Sales, Procurement, Accounting.Customer Service Specialist Requirements:3 years experience in B2B customer service call or contact center.College degree or equivalent work experience.Excellent written and verbal communication skills.Mathematical / Technical aptitude.Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint).Experience working in distribution and / or manufacturing environments a plus.Please submit you resume to be considered for this position.